Android ATC CarPlay Won't Connect - Step-by-Step Fix

Having trouble getting your iPhone to connect to your Android ATC headunit via CarPlay? This guide covers the most common connection issues and proven solutions used by our tech support team.

Quick Diagnostic: Send a Photo First

Before we start troubleshooting, take a clear photo of your screen showing exactly where you're stuck. This helps identify the specific connection issue you're facing.

Photo Tips:
- Show the full screen, not just a close-up
- Ensure good lighting so we can see all details clearly
- Include any error messages or connection status

Step-by-Step Connection Fix

Step 1: Complete Bluetooth Reset
1. Forget the device from your iPhone's Bluetooth settings
2. Turn off Bluetooth on your phone completely
3. Restart your Android ATC headunit - pull down the screen tab and tap restart/reboot
4. Turn Bluetooth back on on your iPhone

Step 2: Fresh Pairing Process
1. Connect your phone via Bluetooth first - this is crucial
2. Open the CarLink app on your headunit
3. Follow the pairing prompts on both devices

Step 3: Proper Exit Procedure (Critical!)
When you're done using CarPlay:
1. Tap "Exit" on the CarPlay interface first
2. Then tap "WiFi ON" on the Android headunit
3. This toggles off the Bluetooth hotspot tethering

Important: You MUST follow this exit procedure for successful future connections. Skipping this step causes most reconnection failures.

Advanced Troubleshooting

If Connection Still Fails:
- Check CarLink app version - update if available
- Use 2.4GHz connection instead of 5GHz for better stability
- Avoid auto-connection on CarLink app (can be disruptive)
- Ensure your iOS version is current

When to Contact Support:
If these steps don't resolve your issue, join our Telegram community (800+ members) and:
- Send a clear photo of where you're stuck
- Mention your car make and model
- Describe the exact symptoms you're experiencing

Our tech support team resolves 99% of connection issues through this process.

Contact: WhatsApp +65 8111 9998 | Email: aestmodauto@gmail.com